FAQ PAGE

F A Q S

C O V I D 1 9 I M P A C T + S H I P P I N G

2 - 4 W E E K S H I P P I N G D E L A Y S P O S S I B L E

We are working as quickly as we possibly can to get your order to you in this crazy time.

Due to CO-VID and higher than normal sales volumes your order could take 2-4 weeks to ship out.

Thank you for your patience and we cannot wait for you to cozy in and enjoy your goumi goodies!

O R D E R S
P A Y M E N T + S H I P P I N G
W A S H I N G + C A R E
R E T U R N + E X C H A N G E S
C O V I D - 1 9

Can I use more than one coupon code?

Only one coupon code may be used per order.

Where is my order confirmation email?

An order confirmation email is sent automatically when an order is placed. After confirming that your order confirmation email did not go to your spam/junk folder and you believe you are missing it, we would be happy to assist if you contact us at hello@goumikids.com

What size should I order?

Our sizing matches the industry standard and leave room for your babe to grow.
We have a size chart here, to help you choose the right size.

Can I find you in a retail store near me?

Of course!
We love our retail partners. Find the closet shop to you here

Do you sell your products for wholesale?

We do! We love our small shops and wholesale partners!
We have recently joined an online wholesale marketplace called Faire. Please click this link that will direct you to our storefront. goumikids.faire.com

I mis-ordered can I change something?

Unfortunately, we do not have the ability to edit your order after it is placed. Please also, make sure your shipping details are correct as we are not be able to edit these once your order has been processed.

Can I cancel my order?

An order cannot be modified or cancelled once placed.

Do you offer free shipping?

We do! We currently offer free shipping on all domestic orders over $65.

When will my order ship?

Our orders typically ship between 1-4 business days of your purchase.

*Shipping timelines may be extended around launches, holidays and weather outside of our control.
Once you have received a shipping confirmation, please allow approximately 3-5 business days for domestic delivery and up to 3 weeks for international delivery.

Do you ship Internationally?

We love shipping worldwide. Any orders shipped internationally are subject to taxes, brokerage fees, customs duties, and fees levied by the destination country. These “import fees” are the responsibility of the recipient of the order and will be their obligation to pay at the time of delivery. Goumikids is not responsible for any taxes or fees.
Some carriers mark all packages as delivered on their tracking website once they leave the US, however you can continue to track your package using your local mail service website using the same tracking number until it reaches your door.

My package says delivered but its not at my door?

If your shipping confirmation and tracking number have reported a successful delivery but you have not received your goumi goodies please contact USPS at 1-800-222-1811.
As a small company please understand we trust our shipping service providers to deliver your packages. We cannot take responsibility for lost/missing packages that have been successfully delivered to the shipping address provided with your order. Please contact your carrier, as they can check the geotag of the delivery scan and escalate an investigation on your behalf. We do not issue refunds on lost packages.
If your package tracking has stalled while in transit, making a personal claim with USPS is the best route.
If your tracking information was provided by someone other than USPS, please email us at hello@goumikids.

How can I track my order?

Once your order has been shipped, goumikids will send you a shipping confirmation email and tracking number.

Can I expedite shipping on my order?

Unfortunately we don't have a way to expedite shipping at this time.

How do I care for my goumi?

We recommend Machine washing your goumi goodies on low or delicate.
Drying on the Gentle cycle/low temperature is okay, however we recommend line drying to prevent shrinkage.

What are your products made out of?

Our products are made from organic cotton and sustainable bamboo materials.

Where are your products manufactured?

Our products are manufactured in Chengdu, China

What is your return policy?

We want you to love your goumi goodies as much as we do.
We accept a return of your purchase on unused, unwashed items within 30 days of your arrival date for US and international customers.
To return a product to goumikids, follow the simple process below:
Forward your order confirmation email, along with reason for return, to hello@goumikids.com.
Send your return along with original order confirmation to:
goumikids returns
1809 W. Frankford Rd.
Suite 160
Carrollton, TX 75007

Funds will not be returned to your account until the product is received at our facility and found to be in new, unused condition, and in original packaging. This can take up to 15 business days. Any item received that is not in new condition will not be refunded and the customer will be responsible for covering the shipping cost to send the item back to them if they choose to keep it.
Sale items may be returned for store credit only.

goumikids will not be held responsible for returned items lost in transit. we highly recommend returns be sent via a traced and insured shipping method.

If you received an incorrect, damaged, or defective item, please make sure to include this information in your message to our customer service team at hello@goumikids.com.

What is your exchange policy?

New and unworn and unwashed items are eligible for an exchange within 30 days after order date. If your desired size/style is not available at the time of your return, we are happy to offer an alternative, or you will be issued a store credit
For exchanges, please include a note in your return package with your exchange request as well as your order number and name.

Send your exchange along with original order confirmation to:
goumikids exchanges
1809 W. Frankford Rd.
Suite 160
Carrollton, TX 75007

What I want is out of stock. Will you restock it?

All of our limited and seasonal collections are made in limited quantities to avoid overproduction (a leading cause of waste in the fashion industry) and are often not restocked after their initial launch. Our staples are restocked quarterly and as needed.

Could your products have any risk of COVID 19?

Our factories produce our products with extra care during this time. Our products have a long shipping time and are individually packed in bags to keep each item clean. As always recommend washing any apparel product before wearing.

How can I keep my baby safe during this pandemic?

If you have a newborn, continue to follow your usual hand hygiene practices,, and make sure baby gets plenty of sunlight and fresh air. It is a good idea to use antibacterial wipes to wipe down countertops and diaper-changing stations once a day.

Will my product arrive on time?

We are working as quickly as we possibly can to get your order to you in this crazy time. Due to CO-VID and higher than normal sales volumes your order could take 2-4 weeks to ship out. Thank you for your patience in this time.
We cannot wait for you to cozy in and enjoy your goumi goodies.

S O C I A L M E D I A P O L I C Y

We absolutely love seeing photos of your babes all cozy and growing in their goumi gear on our social media platforms and when you tag our account @goumikids. Please note that use of the hashtag #goumikids or tagging your photo with our handle, @goumikids, will be taken as permission to share the image(s) on our social media channels, including Instagram, Facebook, Pinterest, and email.

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