F A Q S
Returned items that were purchased during a Flash Sale are final sale only. Items purchased using a Black Friday sales are final sale. Items purchased from the sale category and masks are final sale only.
Needing to return or exchange?We are happy to help! All you will need to get started is your order number and shipping zip code. You can find your order number on your confirmation email or your packing slip. Let’s get started! Click here
If you have any further questions please reach out to us at email@example.com
**Please read the fine print to make sure your return or exchange is eligible**
We want you to love your Goumi goodies as much as we do and are happy to accept a return/exchange of your items for something that better fits your family's needs. Please make sure all items are returned with tags, in the original packaging, unused, and unwashed within 30 days of the fulfillment date for US customers.
We’ve partnered with Loop Returns to allow for quick and easy returns/exchanges. You can initiate your return or exchange here. Please note, when making a return or exchange there will be a fee for the shipping label and for a handeling fee. As much as we would love to be able to offer free returns and exchanges, as a small mama owned company we are unable to do so at this time.
You’ll need to provide your zip code and the order number, which can be found in your original confirmation email or the packing slip that came in your package.
Please note that all returned items must be unaltered and must include all tags the item came with. If you received a defective or incorrect item, please contact us at firstname.lastname@example.org and we will gladly help you. Loop Returns cannot process defective or incorrect items.
You may exchange new, unworn, and unwashed items for a different size or color of the same style/price range.
Please note that all items marked as final sale, purchased with a “sale” banner, items purchased during a flash sale, masks, and items purchased at 50% off are not eligible for returns or exchanges. Items purchased during our Black Friday Sale are final sale.
Funds will not be returned to your account until the product is received at our facility and found to be in new, unused condition. This can take up to 15 business days. Any item received that is not in new condition will not be refunded and the customer will be responsible for covering the shipping cost to send the item back to them if they choose to keep it.
If you received a damaged or defective product please reach out to our customer service team at email@example.com. The CS team will collect the information needed and come to a solution that works for you. Please do not start a return or exchange for the item as we do not want a defective or damaged item to be accidentally resold.
All of our limited and seasonal collections are made in limited quantities to avoid overproduction (a leading cause of waste in the fashion industry) and are often not restocked after their initial launch. Our staples are restocked quarterly and as needed.
We recommend washing your goumi goodies on low or delicate with a mild detergent (if you’d like you can add in some vinegar as a natural fabric softener!) Make sure to wash your goumi with similar items. This will help prevent agitation that can occur when washing with bulkier items.
Drying on the gentle cycle/low temperature is okay. However, we recommend laying flat to dry if you’re able, as this will help your goumi last as long as possible!
Be careful with spray and wash! Make sure to read the instructions on the bottle carefully. If stain treatment is left on clothing for too long permanent stains can occur.
The beauty of our organic cotton bamboo is its incredible softness, however, bamboo is known to fuzz a little. Although this does not make the item unusable or even less soft, there are still some ways to reduce pilling.
One way to reduce pilling is to wash without any bulk items (for example: towels, sheets, etc.). Wash on delicate and lay flat to dry. We’ve found that if washed with other bamboo items or similar fabrics pilling is less likely to occur. Washing your goodies inside out is also a great way to reduce pilling!
Our main fabric is a blend of 30% organic cotton and 70% eco- friendly sourced bamboo from viscose that is manufactured in a closed loop process meaning that all liquid is recycled and all solvents are captured and removed to ensure that the process is as eco-friendly as well. We are always looking for ways to be more organic in our process.
Most fabrics have an upside and downside. The bamboo, while less ideal to process, uses less water in production than a traditional cotton. All our fabrics are source tested and dyed with eco-friendly dyes. The manufacturing process is very complex and we have initiatives to introduce new fibers and fabrics that have the wonderful softness that bamboo achieves and are more organic in processing.
Please note that not all our products are vegan friendly. Some of our knit items do have a small leather tag.
Our products are manufactured in Chengdu, China.
We have a long-standing relationship with our factory team and our team is compensated with an above fair wage. We’ve worked with the same factory team for over 8 years! They’re a family-run business with team members all from the same town and they have been producing our goods for the entire duration of our company, which is different from many other China factory situations.
We meet with them annually to brainstorm even better ways to produce our goumi goods and also to personally thank the entire team, from our directors to our sewers.
Here's a little background on why we work with China factories:
1. They’re great at producing at scale with precision
2. Because shipping & logistics are relatively easy from there to the US and we’re familiar with that process already from all of our years of experience
3. They allow us to keep the pricing to our customers and still manage all the costs and risks that come along with building a business.
Variations of your items can occur when purchased from the sale section. Because these items are from older collections, designs, sizing, and dyes may have changed over time.
Points are earned per every dollar spent. There are different tier levels which are based off the dollar amount spent in a 12 month period. Once you’ve spent over $250 you qualify for bestie tier and over $750 you qualify for fam tier. Once you’ve qualified more special rewards and promotions will be available for you to enjoy!
It can sometimes take a few days for us to process your activity and add the points to your account.
You will retain your VIP tier status for 12 months from the date you entered.
Your points expire after three years of inactivity.
Your rewards never expire.
Review emails are sent out at random. However, you can leave a review at any time on the product page of the item you’re wanting to review. A review is eligible for points every 10 days.
Unfortunately, only one reward can be used per purchase.
Unfortunately, rewards code and discount codes cannot be stacked and used for the same purchase. Rewards codes are recognized in the system as a type of discount code and only one discount code can be used at a time.
Yes! You can definitely redeem your rewards for sale purchases!
Yes, all the points used to redeem a coupon applied to the order will be added back to your account.
Yes, we can merge multiple accounts into one. We strongly recommend signing in with only one email address/account when making purchases. That means more points in one place for you.
You can upload receipts for purchases of goumi products from any of our retail partners. Make sure your receipt includes the shop, the items purchased, and the purchase price. You will receive 1 point for every dollar you spend. You can upload your receipts here.
If they cancel the order, your referral credit will be reversed but a returned order will not affect your referral.
The referral link should work unless:
You won’t receive your referral credit until their order is fulfilled and shipped. The person you referred also has to meet all of the qualifications:
The referral credit will be added to your account once the friend’s purchase is fulfilled.
Pending just means you sent your referral link to someone’s email, it doesn’t mean they’ve seen it, clicked on the link or opened the email yet.
We do! We currently offer free shipping on all domestic orders over $98. The order sum must be $98 after discounts are applied, but before taxes are added.
Orders ship within 1-3 business days (this processing time is subject to change during sales, launches, or the holiday season). Keep in mind that once packages have left our facility they are then in the hands of the shipping carrier.
Yes, we offer international shipping! Duty charges and taxes vary from country to country and even province to province so the amounts are calculated at checkout.
The countries we ship to are Canada, Poland, New Zealand, Kuwait, United Kingdom, Australia, United Arab Emirates, India, Saudi Arabia, Mexico, Taiwan, France, Sweden, Italy, Bahrain, and Hong Kong.
Once your order has been shipped, goumikids will send you a shipping confirmation email and tracking number.
Unfortunately, we do not offer expedited shipping at this time.
Packages that are marked as delivered, but are “not received” are the responsibility of the customer to locate. Please check with your neighbors, next to your porch, or your back door. Your local post office can check the geotag of the delivery scan and escalate an investigation on your behalf, but goumi is not able to track down a package on our end. goumikids is not responsible for lost, stolen, or damaged packages.
We offer and highly recommend Route Insurance for each purchase. Route will protect your package if an issue arises during transit. If you do not have Route Insurance and your package gets lost by USPS you will need to contact USPS to track down your goodies. We do not issue refunds or replacements on lost packages.
If you have any concerns once your package has been received by USPS, you may wish to open an investigation either through your local post office, or by calling the main USPS support number at 1 (800) 275-8777 (select carrier to speak to a representative.) We have found that recipient-initiated investigations are a smoother process in terms of routing the inquiry through the correct channels, so unfortunately we are not able to offer to open the investigation on your behalf.
Route Protection will cover the cost of a package if it gets lost, stolen, or damaged during transit. You can file a claim with Route here. All you will need to get started is your email address and order number. Route will accept claims for packages that have either had 7 days since the last shipping in-transit update, or 5 days since the delivery date (but the package was not received). They will be able to provide you with a replacement order or refund.
We have a very small window to cancel orders. We can cancel as long as the order has not yet been sent to the fulfillment center. Once it reaches fulfillment it cannot be canceled as they begin working on your package to get it ready to ship.
Unfortunately, we are unable to edit orders due to how the system works. Because of this please make sure to double check your order for correct sizing and accidental duplicates as once the order is placed changes cannot be made.
If the address change is done right away, within minutes of the order being placed, yes. However, in most cases we are unable to change the address on an order. So please double check that your address is correct at checkout.
Unfortunately, we cannot combine two orders into one as we are unable to edit orders once they are placed. This would greatly slow down fulfillment and could potentially cause confusion and possibly errors during the process. Which we never want!
Only one discount code can be used per purchase. This also applies to rewards codes which show in the system as a discount code. Discount codes cannot be stacked with other discount codes or stacked with rewards codes.
An order confirmation email is sent automatically when an order is placed. After confirming that your order confirmation email did not go to your spam/junk folder and you believe you are missing it, please reach out to us at firstname.lastname@example.org and we will be happy to assist you.
We cannot make price adjustments to orders placed before or after our special sales.
We work Monday through Friday from 9am-5pm PST
Goumi is located in Portland, Oregon! Our remote team can be found in Oregon, North Carolina, Tennessee, and China.
We absolutely love seeing photos of your babes all cozy and growing in their goumi gear on our social media platforms and when you tag our account @goumikids. Please note that use of the hashtag #goumikids or tagging your photo with our handle, @goumikids, will be taken as permission to share the image(s) on our social media channels, including ads, Instagram, Facebook, Pinterest, and email.