Only one coupon code may be used per order. 

An order confirmation email is sent automatically when an order is placed. After confirming that your order confirmation email did not go to your spam/junk folder and you believe you are missing it, we would be happy to assist if you contact us at hello@goumikids.com

Our sizing matches the industry standard and leave room for your babe to grow.
We have a size chart here, to help you choose the right size.

Of course!
We love our retail partners.  Find the closet shop to you here

We do! We love our small shops and wholesale partners!
We have recently joined an online wholesale marketplace called Faire. Please click this link that will direct you to our storefront. goumikids.faire.com

Unfortunately, we do not have the ability to edit your order after it is placed. Please also, make sure your shipping details are correct as we are not be able to edit these once your order has been processed.

An order cannot be modified or cancelled once placed.

We cannot make price adjustments to orders placed before or after our special sales.

We work Monday through Friday from 9am-5pm PST

Goumi is located in Portland, Oregon! Our remote team can be found in Oregon, North Carolina, and China.

If your shipping confirmation and tracking number have reported a successful delivery but you have not received your goumi goodies please contact USPS at 1-800-222-1811.

Or if you purchased Route insurance, refer to your Route email confirmation with instructions on filing a claim.

As a small company please understand we trust our shipping service providers to deliver your packages. We cannot take responsibility for lost/missing packages that have been successfully delivered to the shipping address provided with your order. Please contact your carrier, as they can check the geotag of the delivery scan and escalate an investigation on your behalf. We do not issue refunds on lost packages.

We do! We currently offer free shipping on all domestic orders over $65.

Our orders typically ship between 1-4 business days of your purchase.

*Shipping timelines may be extended around launches, holidays and weather outside of our control.
Once you have received a shipping confirmation, please allow approximately 3-5 business days for domestic delivery and up to 3 weeks for international delivery.

We love shipping worldwide. Any orders shipped internationally are subject to taxes, brokerage fees, customs duties, and fees levied by the destination country. These “import fees” are the responsibility of the recipient of the order and will be their obligation to pay at the time of delivery. Goumikids is not responsible for any taxes or fees.
Some carriers mark all packages as delivered on their tracking website once they leave the US, however you can continue to track your package using your local mail service website using the same tracking number until it reaches your door. 

If your shipping confirmation and tracking number have reported a successful delivery but you have not received your goumi goodies please contact USPS at 1-800-222-1811.
As a small company please understand we trust our shipping service providers to deliver your packages. We cannot take responsibility for lost/missing packages that have been successfully delivered to the shipping address provided with your order. Please contact your carrier, as they can check the geotag of the delivery scan and escalate an investigation on your behalf. We do not issue refunds on lost packages.
If your package tracking has stalled while in transit, making a personal claim with USPS is the best route.
If your tracking information was provided by someone other than USPS, please email us at hello@goumikids. 

Once your order has been shipped, goumikids will send you a shipping confirmation email and tracking number.

Unfortunately we don't have a way to expedite shipping at this time.

Packages that are marked as delivered, but are “not received” are the responsibility of the customer to locate. Please check with your neighbors, next to your porch, or your back door -- sometimes they’re tricky. Your local post office can check the geotag of the delivery scan and escalate an investigation on your behalf, but we are not able to track down on our end. goumikids is not responsible for stolen packages, your best course of action is typically to file a police report and submit a claim via your home or rental insurance.

Packages that are lost by USPS will be replaced after 15 days of non-movement for domestic packages and 8 weeks for international. We do not issue refunds on lost packages.

If you have any concerns once your package has been received by USPS, you may wish to open an investigation either through your local post office, or by calling the main USPS support number at 1 (800) 275-8777 (select carrier to speak to a representative.) We have found that recipient-initiated investigations are a smoother process in terms of routing the inquiry through the correct channels, so unfortunately we are not able to offer to open the investigation on your behalf.

We recommend Machine washing your goumi goodies on low or delicate.
Drying on the Gentle cycle/low temperature is okay, however we recommend line drying to prevent shrinkage. 

Our products are made from organic cotton and sustainable bamboo materials. 

Our products are manufactured in Chengdu, China

Returned items that were purchased during a Flash Sale are final sale only. Items purchased using a Black Friday coupon code are eligible for in-store credit only. Items purchased from the sale category and masks are final sale only.

We simplified.

Mail in:
Head over to our Returns & Exchanges page here.
Fill out the Order Number and Zip Code fields.
Select the item(s) you’d like to return and specify the return reason(s).
Select your refund preference.
Select your label provider, print and attach to your package.
For USPS, return packages can be placed in your mailbox. For other providers, drop off your package at a convenient location.

Drop off:
Start your return or exchange online here to receive a QR code for a contact-free drop-off
Click here to find a location near you
No need to box your items
Have your QR code handy when you arrive at a Happy Returns bar location
Please note there will be a $4/per item restocking fee when using a Return Bar. This fee includes the cost of shipping.

**Please read the fine print to make sure your return is eligible**

THE FINE PRINT:

We want you to love your Goumi goodies as much as we do and are happy to accept a return of your purchase on unused, unwashed items within 30 days of your arrival date for US and international customers.

We’ve partnered with Happy Returns to allow for quick, easy, and sustainable in-person returns across the US. All eligible returns are accepted at Happy Returns Bars. You can initiate your Happy Return here.

You’ll need to provide your zip code and the order number, which can be found in your original confirmation email. Happy Returns will email you a QR code and Express code to provide at your local Happy Returns Bar.

All customers are required to start a return online and present either a QR code or express code when returning items in person. Once you receive the QR or Express Code via email, you can drop your return off at any participating Happy Returns location. If you experience issues starting your return online, please contact Happy Returns Customer Support directly at (877) 750-4888.

Please note that all returned items must be unaltered and must include all tags the item came with. If you received a defective or incorrect item, please contact us at hello@goumikids.com and we will gladly help you. Happy Returns cannot process defective or incorrect items.

Returns and exchanges for sale purchases are welcome within 30 days of shipment. All items must be unworn, unwashed, undamaged, and still have any tags attached. You can start the process here.

Please note that all items marked as final sale, purchased with a “sale” banner, items purchased during a flash sale, masks, and items purchased at 50% off are not eligible for returns or exchanges. Returned items that were purchased using a Black Friday coupon code are eligible for in-store credit only. Funds will not be returned to your account until the product is received at our facility and found to be in new, unused condition. This can take up to 15 business days. Any item received that is not in new condition will not be refunded and the customer will be responsible for covering the shipping cost to send the item back to them if they choose to keep it.

FOR SUNBONNETS + BANDIT BONNETS ONLY:

Changed your mind, or need a different size? We don’t currently offer exchanges, however we’re happy to accept returns for store credit on unwashed/unworn bonnets with their original tags within 30 days after the item has been delivered.

Return shipping is the responsibility of the customer; original shipping charges may not be refunded. Once we’ve received your returned item, you will be issued a store credit for the original purchase amount.
You are welcome to purchase a replacement item at any time; on popular items, we recommend placing a replacement order as soon as possible to ensure the item you want does not sell out. If you purchase a replacement item before we’ve received your return, please contact us and we will gladly refund your original order in lieu of a store credit. Please note that we are not able to reserve inventory for pending or in-transit returns.

All other new and unworn and unwashed items are eligible for an exchange within 30 days after order date. If your desired size/style is not available at the time of your return, we are happy to offer an alternative, or you will be issued a store credit.

Head over to our Returns & Exchanges page here. **Please read the fine print to make sure your exchange is eligible**

All of our limited and seasonal collections are made in limited quantities to avoid overproduction (a leading cause of waste in the fashion industry) and are often not restocked after their initial launch. Our staples are restocked quarterly and as needed.

Our factories produce our products with extra care during this time.  Our products have a long shipping time and are individually packed in bags to keep each item clean.  As always recommend washing any apparel product before wearing. 

If you have a newborn, continue to follow your usual hand hygiene practices,, and make sure baby gets plenty of sunlight and fresh air. It is a good idea to use antibacterial wipes to wipe down countertops and diaper-changing stations once a day.

We are working as quickly as we possibly can to get your order to you in this crazy time.  Due to CO-VID and higher than normal sales volumes your order could take 2-4 weeks to ship out.  Thank you for your patience in this time.  
We cannot wait for you to cozy in and enjoy your goumi goodies.

If the size you are wanting is not available, the product is out of stock. All of our limited edition and seasonal collections are made in limited quantities to avoid overproduction (a leading cause of waste in the fashion industry). However, our seasonal staples will be restocked soon! Please check back or subscribe to our email newsletter and follow us on social media to receive all updates.