PAYMENT + SHIPPING

Do you offer free shipping?

We do! We currently offer free shipping on all domestic orders over $125.

When will my order ship?

Our orders typically ship between 1-4 business days of your purchase.

*Shipping timelines may be extended around launches, holidays and weather outside of our control.
Once you have received a shipping confirmation, please allow approximately 3-5 business days for delivery.

Do you ship internationally?

We want to apologize to anyone outside of the US, our international shipping is currently down but we are working tirelessly to resolve the issue with even better shipping rates soon! Please let us know if this is you so we can mark it on your account and inform you as soon as its back up!

My package says delivered but it's not at my door?

If your shipping confirmation and tracking number have reported a successful delivery but you have not received your goumi goodies please contact USPS at 1-800-222-1811.

As a small company please understand we trust our shipping service providers to deliver your packages. We cannot take responsibility for lost/missing packages that have been successfully delivered to the shipping address provided with your order. Please contact your carrier, as they can check the geotag of the delivery scan and escalate an investigation on your behalf. We do not issue refunds on lost packages.

If your package tracking has stalled while in transit, making a personal claim with USPS is the best route.
If your tracking information was provided by someone other than USPS, please email us at hello@goumikids.

How can I track my order?

Once your order has been shipped, goumikids will send you a shipping confirmation email and tracking number.

Can I expedite shipping on my order?

Unfortunately we don't have a way to expedite shipping at this time.

Missing Packages

Packages that are marked as delivered, but are “not received” are the responsibility of the customer to locate. Please check with your neighbors, next to your porch, or your back door -- sometimes they’re tricky. Your local post office can check the geotag of the delivery scan and escalate an investigation on your behalf, but we are not able to track down on our end. goumikids is not responsible for stolen packages, your best course of action is typically to file a police report and submit a claim via your home or rental insurance.
Packages that are lost by USPS will be replaced after 15 days of non-movement for domestic packages and 8 weeks for international. We do not issue refunds on lost packages.
If you have any concerns once your package has been received by USPS, you may wish to open an investigation either through your local post office, or by calling the main USPS support number at 1 (800) 275-8777 (select carrier to speak to a representative.) We have found that recipient-initiated investigations are a smoother process in terms of routing the inquiry through the correct channels, so unfortunately we are not able to offer to open the investigation on your behalf.