now shipping worldwide with real time shipping rates!
we ship orders via first class, standard from goumikids.com. Shipping rates are based on location and total order weight but orders over $65 ship free in the US.
Head over to our Returns & Exchanges page here.
- Fill out the Order Number and Zip Code fields.
- Select the item(s) you’d like to return and specify the return reason(s).
- Select your refund preference.
- Select your label provider, print and attach to your package.
- For USPS, return packages can be placed in your mailbox. For other providers, drop off your package at a convenient location.
Start your return or exchange online here to receive a QR code for a contact-free drop-off
- Click here to find a location near you
- No need to box your items
- Have your QR code handy when you arrive at a Happy Returns bar location
Please note there will be a $4/per item restocking fee when using a Return Bar. This fee includes the cost of shipping.
**Please read the fine print to make sure your return is eligible**
THE FINE PRINT:
We want you to love your Goumi goodies as much as we do and are happy to accept a return of your purchase on unused, unwashed items within 30 days of your arrival date for US and international customers.
We’ve partnered with Happy Returns to allow for quick, easy, and sustainable in-person returns across the US. All eligible returns are accepted at Happy Returns Bars. You can initiate your Happy Return here.
You’ll need to provide your zip code and the order number, which can be found in your original confirmation email. Happy Returns will email you a QR code and Express code to provide at your local Happy Returns Bar.
All customers are required to start a return online and present either a QR code or express code when returning items in person. Once you receive the QR or Express Code via email, you can drop your return off at any participating Happy Returns location. If you experience issues starting your return online, please contact Happy Returns Customer Support directly at (877) 750-4888.
Please note that all returned items must be unaltered and must include all tags the item came with. If you received a defective or incorrect item, please contact us at firstname.lastname@example.org and we will gladly help you. Happy Returns cannot process defective or incorrect items.
Returns and exchanges for sale purchases are welcome within 30 days of shipment. All items must be unworn, unwashed, undamaged, and still have any tags attached. You can start the process here.
Please note that all items marked as final sale, purchased with a “sale” banner, items purchased during a flash sale, masks, and items purchased at 50% off are not eligible for returns or exchanges. Returned items that were purchased using a Black Friday coupon code are eligible for in-store credit only.
Funds will not be returned to your account until the product is received at our facility and found to be in new, unused condition. This can take up to 15 business days. Any item received that is not in new condition will not be refunded and the customer will be responsible for covering the shipping cost to send the item back to them if they choose to keep it.