Shipping & Returns
We ship orders via first class, standard from goumikids.com. Shipping rates are based on location and total order weight but orders over $85 ship free in the US.
Returns & Exchanges
Needing to return or exchange?
We are happy to help! All you will need to get started is your order number and shipping zip code. You can find your order number on your confirmation email or your packing slip. Let’s get started! Click here
If you have any further questions please reach out to us at firstname.lastname@example.org
- Securely pack items. If available please use original packaging.
- Print out your return label and attach it to your package.
- Drop off your package within 28 days to your nearest carrier location.
- We’ll issue you a refund, gift card, or exchange once we approve your return.
Return + Exchange Policy/Fine Print
We want you to love your Goumi goodies as much as we do and are happy to accept a return/exchange of your purchase on unused, unwashed items within 30 days of the fulfillment date for US customers only.
We’ve partnered with Loop Returns to allow for quick and easy returns/exchanges. You can initiate your return or exchange here.
Please note, when making a return or exchange there will be a fee for the shipping label and for a handling fee. As much as we would love to be able to offer free returns and exchanges, as a small mama owned company we are unable to do so at this time.
You’ll need to provide your zip code and the order number, which can be found in your original confirmation email or the packing slip that came in your package.
Please note that all returned items must be unaltered and must include all tags the item came with. If you received a defective or incorrect item, please contact us at email@example.com and we will gladly help you. Loop Returns cannot process defective or incorrect items.
You may exchange new, unworn, and unwashed items for a different size or color of the same style/price range.
Please note that all items marked as final sale, purchased with a “sale” banner, items purchased during a flash sale, masks, and items purchased at 50% off are not eligible for returns or exchanges. Items purchased during our Black Friday Sale are final sale.
Funds will not be returned to your account until the product is received at our facility and found to be in new, unused condition. This can take up to 15 business days. Any item received that is not in new condition will not be refunded and the customer will be responsible for covering the shipping cost to send the item back to them if they choose to keep it.