Shipping Policy

At goumi, we take care in every step — from how your pieces are made to how they make their way to you.

Below you’ll find details on how we ship your order and what to expect once it leaves our hands.

Processing Time

Each order is packed with care from our fulfillment partners within 2 business days (Monday–Friday, excluding holidays).

Once your order ships, you’ll receive a confirmation email with tracking details so you can follow your goumigoods on their journey home.

Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on your location and preferred delivery speed.

• Standard U.S. Shipping: 3–7 business days

• Expedited U.S. Shipping: 2–3 business days

• International Shipping: 7–21 business days (varies by destination and customs processing)

Please note that delivery timelines are estimates and can be affected by weather, carrier delays, or seasonal volume.

Sustainable Packaging

Whenever possible, we ship using recycled and recyclable materials — small steps toward a gentler footprint for our planet and our little ones.

International Orders & Duties

For orders shipping outside the U.S., customs duties, taxes, and fees may apply once your order arrives in your country. These charges are the customer’s responsibility, and we unfortunately can’t predict or control them.

Lost or Damaged Packages

We hope your goumigoods arrive in perfect condition.

If your order is delayed, lost, or arrives damaged, please reach out to us at hello@goumikids.com within 7 days of delivery.

We’ll do our best to make it right — always with care.

Questions?

We’re here to help.

Email us anytime at hello@goumikids.com, and we’ll respond within 1–2 business days.